Fire Element

Welcome to my online gallery! I take great pride in creating unique, handmade artworks with meticulous attention to detail. This page outlines my policies regarding your purchase. Please read it carefully before placing an order.

1. Artwork Description and Representation:

I strive to provide accurate descriptions and high-quality images of each artwork. However, please understand that:

• Colors may vary slightly depending on your monitor settings.

• Due to the handmade nature of the artworks, minor imperfections or variations may occur, which are part of their unique character.

• Dimensions provided are approximate.

2. Ordering and Payment:

• All prices are listed in United States Dollar and are inclusive of applicable taxes unless stated otherwise.

• Payment can be made through the available payment methods at checkout.

• Orders are processed once full payment is received.

3. Shipping:

• I carefully package each artwork to ensure its safe delivery.

• Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your location and the size/weight of the artwork or communicated directly to you via email.

• Please note that delivery times are estimates and may vary due to unforeseen circumstances.

• Buyers are responsible for any customs duties or import taxes that may apply in their country.

4. Returns and Refunds:

I want you to be delighted with your artwork. However, due to the unique nature of handmade items, I generally do not accept returns for change of mind.

5. Damaged or Unacceptable Artwork:

In the unlikely event that your painting arrives damaged or is otherwise unacceptable, please follow these steps:

• Notify me within 48 hours of receiving the artwork. Please provide clear photographs of the damage to both the packaging and the artwork itself, along with a detailed description of the issue.

• Once I have assessed the situation, I will offer the following options:

  • Repair or Replacement (if feasible): If the damage is repairable or if a similar piece is made available, I will arrange for repair or replacement at my discretion.

  • Partial Refund: If the damage is minor and you wish to keep the artwork, or if a repair or replacement is not feasible, I will refund 80% of the original purchase price (excluding shipping costs).

Please note: Failure to notify me within 48 hours of receipt will void this clause. The assessment of whether the artwork is "unacceptable" is at my sole discretion and refers to significant flaws beyond the inherent characteristics of handmade art.

6. Cancellation:

• You may request to cancel your order within 24 hours of placing it, provided that the artwork has not yet been shipped.

• Once an order has been shipped, it cannot be cancelled.

7. Intellectual Property:

All rights to the artwork, including copyright and reproduction rights, remain with me, the artist. Purchase of an artwork does not transfer these rights to the buyer.

8. Contact:

If you have any questions regarding these policies or your order, please do not hesitate to contact me through my email raa.artisan@gmail.com.

By purchasing artwork from my site, you acknowledge that you have read, understood, and agreed to these policies. Thank you for supporting my art!

Thank you for investing in my original artwork! To ensure its lasting beauty, please follow these simple care instructions:

This artwork is created with a combination of acrylic paint, oil, and delicate Swarovski crystals on a 3ft x 5ft acrylic on canvas. Due to the mixed media nature of this piece, special care should be taken.

Handling:

• Always handle the artwork with clean, dry hands or wear cotton gloves to avoid transferring oils or dirt to the surface.

• Avoid touching the painted areas and especially the Swarovski crystals directly, as this can dull their brilliance or cause them to detach over time.

• When moving the artwork, lift it carefully from the sides of the stretcher bars or frame (if applicable), providing even support.

Placement:

• Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause the colors in both the acrylic and oil paints to fade and the canvas to weaken over time.  

• Control Temperature and Humidity: Avoid displaying the artwork in areas with extreme temperature fluctuations or high humidity, such as bathrooms or near heating vents. These conditions can damage the canvas, paint layers, and adhesives used for the crystals.

• Keep Away from Dust and Pollutants: Dust can accumulate on the surface of the artwork, dulling its appearance. Smoke, aerosols, and other airborne pollutants can also deposit residue.  

Cleaning:

• Dusting: Gently dust the artwork with a very soft, dry, lint-free cloth or a soft brush (like a makeup brush). Use light, sweeping motions.

• Cleaning Painted Surfaces: Avoid using any liquids, solvents, or harsh chemicals to clean the painted surfaces. If necessary, consult a professional art conservator for cleaning advice.

• Cleaning Swarovski Crystals: To gently clean the Swarovski crystals, you can use a very soft, dry brush to remove dust. Avoid using any liquids or abrasive cleaners on the crystals. If a crystal becomes loose, please contact me for advice on reattachment. Do not attempt to glue it back yourself with household adhesives as this may damage the surrounding paint.

Protection:

• Consider framing the artwork behind glass or acrylic to provide an extra layer of protection from dust and handling. Ensure there is adequate space between the artwork and the glazing to prevent sticking.

• If storing the artwork, wrap it carefully in acid-free paper or bubble wrap and store it flat in a cool, dry place.

By following these care instructions, you can help preserve the beauty and integrity of your unique artwork for many years to come. If you have any specific concerns or questions about the care of your piece, please do not hesitate to contact me.